Shipping, Returns & Refund Policy
Every order handled with the devotion it deserves
Each piece we create is a quiet act of devotion — hand-assembled, carefully inspected, and dispatched with the same reverence it was made. This policy reflects our commitment to your complete satisfaction, whether you are ordering from across the city or across the world.
Shipping & Delivery Overview
We offer worldwide shipping on all orders — from handmade gemstone bead strands and rosary chains to our curated collection of beaded necklaces and artisan bracelets. Whether you are based in India or ordering internationally, every parcel is prepared with meticulous care and dispatched in protective, premium packaging designed to safeguard your purchase from studio to doorstep.
Our fulfilment commitment begins the moment your order is confirmed. We work with trusted domestic and international courier partners to ensure your jewellery and beads arrive safely, on time, and in flawless condition.
We believe that the experience of receiving a luxury handmade piece should be as beautiful as the piece itself. Your unboxing moment matters to us — which is why every order is carefully wrapped, quality-checked, and dispatched with a personalised touch.
All orders are handled with the same care and precision that goes into crafting every piece — from packaging to final delivery, your satisfaction is our highest priority.
✈ International Shipping
We proudly ship to customers across the globe, delivering our handmade jewellery and premium bead collections to over 150 countries. From the United Kingdom and United States to Europe, Southeast Asia, the Middle East, Australia, and beyond — our international shipping policy is designed to make the luxury handmade jewellery experience truly borderless.
Estimated International Delivery Timeframes
Delivery timeframes are estimates and may vary due to courier schedules, peak seasons, customs clearance, and conditions beyond our control. All international shipments are dispatched via reputable, tracked courier services including India Post EMS, DHL, FedEx, and Aramex, depending on destination and order value.
We reserve the right to pause or restrict shipping to specific destinations in the event of postal disruptions, import restrictions, or force majeure circumstances. Should your country be temporarily unavailable at checkout, please contact our support team for guidance.
Processing Time for Orders
Because each piece in our collection is handmade or hand-assembled by skilled artisans, our processing timeline reflects the precision and care involved. Please allow the following timeframes before your order is dispatched:
Upon placing your order, our team verifies your payment, confirms stock availability, and prepares your order for production or packaging. You will receive an order confirmation email immediately.
For ready-to-ship items, processing takes 1–2 business days. For bespoke, customised, or made-to-order pieces — including custom bead arrangements, rosary chains, and personalised jewellery — please allow 3–5 additional business days for careful handcrafting and quality inspection.
Every order is inspected against our quality standards before it is sealed in its protective packaging and handed to our courier partner for collection. You will receive a shipping confirmation email with your tracking number once dispatched.
Business days are Monday through Saturday, excluding Indian national public holidays and regional observances. Orders placed on Sundays or public holidays will begin processing the next available working day.
Order Status & Tracking
We believe you should always know where your order is. Once your parcel is collected by our courier partner, you will receive a shipping notification email containing your unique tracking number and a direct link to the courier's tracking portal.
How to Track Your Order
- Check your inbox (and spam/junk folder) for your shipping confirmation email.
- Click the tracking link provided, or visit the courier's website and enter your tracking number manually.
- For domestic India orders, tracking typically activates within 12–24 hours of dispatch.
- For international orders, tracking updates may take 24–72 hours to appear, depending on the courier and destination country.
Occasionally, tracking information may not update in real time due to transit hub delays, customs scanning schedules, or courier system updates. This does not necessarily mean your parcel is lost. If tracking remains static for more than 7 business days (domestic) or 14 business days (international), please contact our support team and we will investigate on your behalf.
If you have not received your tracking number within 5 business days of placing your order, please reach out to us — we are always happy to assist.
Customs, Duties & Import VAT
When ordering internationally, your package may be subject to import duties, customs taxes, and VAT (Value Added Tax) levied by your destination country's customs authority. These charges are entirely beyond our control and are not included in your order total or shipping fee at checkout.
Buyer Responsibility
By placing an international order with us, you acknowledge and accept full responsibility for any customs duties, import taxes, brokerage fees, or VAT applicable in your country. We recommend that all international customers research their country's import thresholds and applicable tax rates prior to ordering.
- Customs charges vary by country, product category, and declared order value.
- Some countries impose duties on jewellery and gemstone goods above a certain import threshold.
- Refusal to pay customs charges may result in the parcel being abandoned or returned to us — in such cases, shipping costs are non-refundable.
- We are legally obligated to declare the true value and contents of all shipments on customs documentation. We are unable to mark packages as gifts or undervalue declarations.
Customs Delays
International parcels may be held by customs for inspection, which can add several business days — or in rare circumstances, a few weeks — to your delivery timeline. Such delays are outside our control and do not constitute grounds for a refund. We appreciate your patience and will always support you with documentation if needed.
To check import duties applicable to jewellery and beads in your country, we recommend consulting your national customs authority's website or a local import broker before placing your order.
International Returns Policy
We take exceptional care in crafting and inspecting every item before dispatch. However, if you are not fully satisfied with your order, we are committed to making it right. Our returns policy is designed to be fair, transparent, and aligned with the standards you expect from a luxury handmade jewellery brand.
Return Eligibility
- Returns are accepted within 14 calendar days of the confirmed delivery date.
- Items must be returned in their original, unworn, undamaged condition with all original packaging, tags, and protective wrapping intact.
- Items showing signs of wear, alteration, perfume contact, or damage caused after delivery will not be accepted for return.
- All returns must be authorised in advance — please contact us before sending anything back.
Items Not Eligible for Return
- Custom or bespoke orders (including personalised bead arrangements, custom colour combinations, and made-to-order jewellery).
- Earrings and intimate jewellery items, for hygiene reasons.
- Items marked as "Final Sale" or sold at promotional discount.
- Items that have been resized, altered, or repaired by a third party.
- Loose bead strands that have been cut, knotted, or modified after receipt.
International customers are welcome to return eligible items, subject to the return shipping guidelines below. Please ensure your parcel is securely packed and fully insured for its declared value, as we cannot accept liability for items damaged or lost in return transit.
Return Shipping Costs
We want the returns process to be straightforward and stress-free. Please review the following guidelines regarding return shipping responsibilities:
Customer-Initiated Returns
For change-of-mind returns or exchanges, the customer is responsible for all return shipping costs, including postage, packaging, and any applicable customs or export fees. We strongly recommend using a tracked and insured shipping service, as we cannot be held responsible for parcels lost or damaged in return transit.
Defective, Damaged, or Incorrect Items
If your order arrives damaged, defective, or materially different from what was described, we will arrange a prepaid return label (for domestic India returns) or reimburse reasonable return shipping costs (for international returns) upon approval of your return request. Please see Section 09 for our reporting process.
International Return Shipping
- International customers are responsible for arranging their own return courier.
- Return parcels must be clearly labelled as "Returned Goods — No Commercial Value" to avoid additional customs charges on arrival.
- Any customs or import charges incurred on the return shipment are the customer's responsibility and will not be reimbursed by us.
- We recommend using DHL, FedEx, or a similarly reputable international courier with full tracking for all return shipments.
Refund Processing & Timelines
Once we receive your returned item, our team will inspect it carefully against our quality and return eligibility criteria. We are committed to processing all approved refunds promptly and transparently.
Refund Process
Upon receiving your return, our team will inspect the item within 1–3 business days to verify its condition and confirm eligibility for a refund or exchange.
You will receive an email confirming whether your return has been approved or, in rare cases, partially approved or declined based on the item's condition upon receipt.
Approved refunds are processed to your original payment method within 3–7 business days of approval. This includes credit/debit cards, net banking, UPI, and international payment gateways.
Please note that while we process refunds promptly on our end, the actual credit to your account may take an additional 3–10 business days depending on your bank, card issuer, or payment provider. International refunds may occasionally take longer due to cross-border transaction processing. If you have not received your refund within 15 business days of our approval email, please contact your bank and then reach out to us.
Original shipping charges are non-refundable unless the return is a direct result of our error, a defective item, or a significant discrepancy from the product description.
Incorrect, Damaged or Defective Items
While we take every precaution to ensure your order is packed securely and dispatched in perfect condition, we understand that occasional transit damage or fulfilment errors can occur. In such cases, we will respond swiftly and make it right — no questions asked.
How to Report an Issue
- Contact our customer support team at enquiry@jewelsbybharat.com within 48 hours of receiving your order.
- Quote your order number in the subject line.
- Attach clear photographs of: (a) the damaged or defective item, (b) the original packaging, and (c) the shipping label.
- Briefly describe the nature of the issue.
Resolution Options
Upon reviewing your report, we will offer one of the following resolutions at our discretion, depending on stock availability and the nature of the issue:
- A complimentary replacement dispatched at no additional cost.
- A full or partial refund to your original payment method.
- A store credit of equivalent value for use on a future order.
To be eligible for a replacement or refund on damaged or incorrect items, issues must be reported within 48 hours of confirmed delivery. Reports submitted after this window may not be eligible for resolution due to the difficulty in determining when damage occurred.
Questions? We'd Love to Help.
Our customer care team is available to assist you with shipping enquiries, return requests, order updates, and anything else you may need. Reach out — we respond within 24 business hours.
Contact UsFrequently Asked Questions
Quick answers to the questions our international customers ask most.
Do you ship handmade jewellery and gemstone beads worldwide?
Yes — we offer worldwide shipping on all orders, including handmade jewellery, gemstone beads, glass beads, rosary chains, and bead strands. We currently ship to over 150 countries. If your country is not available at checkout, please contact us and we will do our best to assist.
How long does international delivery take?
International delivery typically takes 10 to 28 business days, depending on your destination. Deliveries to the UK and Europe generally arrive within 10–18 business days; the USA and Canada within 10–20 business days; and Australia and New Zealand within 12–22 business days. These are estimates and may be longer during peak periods or customs clearance.
Will I be charged customs duties or import taxes on my jewellery order?
Customs duties, import taxes, and VAT are determined by your country's customs authority and are entirely the buyer's responsibility. These charges are not included in your order total or shipping fee. We recommend checking your country's import thresholds for jewellery and gemstone goods before placing your order. We are legally required to declare the full and accurate value of all shipments.
How do I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with your unique tracking number and a link to the courier's tracking portal. For domestic India orders, tracking typically activates within 12–24 hours. For international orders, tracking updates may take 24–72 hours to appear. If you have any difficulty tracking your order, please contact our support team.
Can I return a handmade or customised jewellery piece?
Unfortunately, custom and made-to-order items — including personalised bead arrangements, custom-colour jewellery, and bespoke designs — are not eligible for return or exchange, as they are created specifically for you. Ready-to-ship pieces are returnable within 14 days of delivery, provided they are unworn and in original condition. Please contact us before sending a return.
What is the return window for international orders?
International customers have 14 calendar days from the confirmed delivery date to request a return for eligible items. All return requests must be authorised by our team before the item is sent back. Items must be returned in their original, unworn condition with all original packaging intact.
Who pays for return shipping?
For change-of-mind returns, the customer is responsible for all return shipping costs. If you received a defective, damaged, or incorrect item, we will arrange or reimburse return shipping upon approval of your claim — domestic customers receive a prepaid label, and international customers are reimbursed for reasonable return shipping costs. Please retain your return shipping receipt.
How long does a refund take to process?
Once we receive and inspect your return (1–3 business days), approved refunds are processed to your original payment method within 3–7 business days. Your bank or payment provider may take an additional 3–10 business days to reflect the credit. International refunds may occasionally take slightly longer due to cross-border transaction processing timelines.
What should I do if my jewellery arrives damaged?
We are truly sorry if this happens. Please contact us at support@[yourstoreurl].com within 48 hours of receiving your order. Include your order number, clear photographs of the damaged item, the packaging, and the shipping label. Our team will review your report promptly and offer a replacement, refund, or store credit as appropriate.
Do you offer express or expedited international shipping?
Yes — expedited shipping options via DHL Express or FedEx International Priority may be available at checkout for select destinations. Expedited services typically deliver within 4–8 business days internationally. If you require urgent delivery and do not see an express option at checkout, please contact us before placing your order and we will advise on availability and cost.